Краткое описание: How to Say It is a practical, easy-to-use book that tells you what to say and how to say it. Its flexible approach helps you fashion compelling letters in little more time than it takes to handwrite or type them. Although an impressive amount of business and social interaction takes place today over the telephone and fax, by e-mail, or in person, the well-written letter remains a staple of business success and one of the strongest connecting links between human beings.